Frequently Asked

Asoebi Assist is a guest ordering and payment platform for asoebi — the coordinated outfits guests wear to weddings, traditional ceremonies and other celebrations.

• You set up your packages and prices.
• Guests order and pay through your private guest portal.
• You follow every order and payment in your dashboard.
• Your event funds are paid out to you after ordering closes.

Additional services — fabric sourcing, vendor coordination, packaging and delivery coordination — are arranged through a consultation.

You and your collaborators manage your guests from your Host Portal — no need to email us for routine changes:

• Guest details: name, phone, email, pickup location or delivery address.
• Pickup locations, each guest's fulfillment status and internal notes.
• Payment reminders and “your asoebi is ready” / pickup emails — including turning automatic reminders off, or stopping them for one guest.
• Your guest list and invitations (Guest List & Invitations), and optional automatic follow-ups.
• Optional fulfillment batches — grouping orders and emailing one group at a time.
• The name guests see on emails, and your event hashtag.
• Cancelling unpaid orders (for example a duplicate).
• Refunds — decided and issued by you, the host.
• Pausing or closing guest ordering early (host only).
• Guest payment disputes — adding evidence (host and collaborators) and choosing to contest or accept (host only).

Guests can also update their own details and packages until ordering closes.

Asoebi Assist supports the platform. Contact us for:

• Sign-in or access problems, or something on the website not working.
• Payment-processing problems, such as a duplicate charge.
• Stripe connection or verification problems.
• Security or fraud concerns.
• Exceptions — for example reopening ordering after the deadline, a refund after your payout, or a price change after your portal opens.

Email support@asoebiassist.com. We can see changes made in your portal and can step in if something goes wrong.

You will see a confirmation with your event code. If you asked for a consultation, you will also receive a confirmation email.

Our team then reviews every new event personally. Once your event is approved, you receive an email titled “Your Event Is Ready” with a link to finish your setup.

Two things:

• Add at least one package with a price.
• Connect your payout account with Stripe and complete Stripe's setup.

Your guest portal opens automatically as soon as both are done. Your dashboard's “What's needed from you” section always shows what is still outstanding.

If you only need the guest ordering portal, no consultation is required.

If you selected additional services (for example, one of our service packages, fabric sourcing, vendor, packaging or delivery coordination), we need a short planning call. Your dashboard will show “Schedule your consultation call” with a link to book it. Please schedule it before your guest portal opens so we can plan your services with you.

You can also request a consultation on the event form even if your services don't require one.

Yes. You can offer any mix of women's, men's and unisex packages, each with its own price and contents. Guests can order more than one package in a single order.

Your prices lock when your guest portal opens (when your Stripe setup is complete). This protects your guests: everyone pays the price that was shown when the portal opened.

Every order also keeps a record of the exact packages and prices the guest chose, so later changes never alter an order that was already placed.

While ordering is open, your dashboard shows your guest link with a Copy button. Share it by WhatsApp, text, email or social media.

Guests can also go to the Guest Portal page on our website and enter your event code.

Guests can update their own order. Share these steps with them:

• Go to the Guest Portal.
• Select Update Your Order.
• Enter the event code and the same email address used to place the order.
• We'll email a secure link to that address.
• Open the link to review and update eligible details before the ordering deadline.

What guests can change, and how payment works:

• The link works for one hour. Guests can update eligible contact, pickup/delivery and package information while editing is allowed.
• Unpaid order: checkout reflects the updated total.
• Paid order: the guest can add packages and pay only for what they add. Packages they've already paid for can't be reduced, removed or swapped.
• Guests cannot cancel a paid order themselves.
• Editing becomes unavailable after the ordering deadline, or when the order or event has progressed to a status where changes are no longer allowed.

Guests who still need to pay: Guest Portal → Complete Your Payment → enter the event code and the same email used for the order → continue to the outstanding payment.

You're emailed whenever a guest changes their packages or pickup/delivery details, and every change is recorded. You or a collaborator can also correct a guest's details at any time from Orders & Payments.

Ordering closes at 11:59 PM Central Time on your guest order deadline. Unless you choose another date, the deadline is three months before your event.

While ordering is open, you can change your event date and deadline in the Event Date section of Event Settings. The deadline must be a future date and at least 90 days before your event, so asoebi can be prepared in time.

When the deadline passes, the guest portal closes, unpaid orders can no longer be paid, and your payout process begins.

After submitting their order, guests are taken to Stripe's secure checkout page to pay the full order amount. Card details are entered on Stripe's page — never on Asoebi Assist.

Guests can pay by card. Stripe may also offer other payment options depending on the guest's device and location.

There's no upfront cost, and guests pay only your advertised package prices — nothing is added at checkout. Two separate fees apply to each guest payment:

• Asoebi Assist's 5% platform fee — supports guest payment collection, guest and order management, payment tracking, your event management tools and the coordination services the platform provides. It's non-refundable on processed guest payments.
• Stripe's payment-processing fee — charged by Stripe, our payment processor, for securely processing each electronic payment. It's the host's responsibility and is deducted from your share. It's 2.9% + $0.30 for a standard U.S. card; other payment methods, international cards and Stripe pricing can change the actual amount.
• Delivery, if a guest chooses it, has a separate fee that varies by location. Additional services arranged through a consultation are priced separately.

If your event was set up under earlier pricing terms, they stay in place unless you agree in writing to a change — your Host Portal will ask you first.

Here's how a $150 guest payment using a standard U.S. card is divided for a standard 5% event (a general example — your Host Portal shows your event's own figures):

Asoebi Assist receives its $7.50 platform fee, Stripe charges $4.65 for processing, and you receive $137.85, subject to any refunds or disputes. Stripe's actual fee can differ by payment method or card type, and your payout always uses the actual fee.

No. All asoebi orders and payments must be completed through the Asoebi Assist platform using our secure Stripe checkout. We do not accept or recognize payments made through Zelle, cash, checks or other external payment methods as completed asoebi orders.

This ensures that every payment is securely recorded, guest orders are accurately tracked, and both hosts and guests have a transparent record of their transactions.

You can still add people to your guest list to invite them — being on your guest list doesn't mean someone has ordered or paid. An order shows as paid only after the guest pays through the secure checkout.

Yes. Guests with unpaid orders receive automatic reminders 30 days, 2 days and 1 day before your deadline, and on the deadline day. Guests who have paid are never reminded, and reminders stop as soon as a guest pays.

You can also send payment, deadline or general reminders from the Orders & Payments tab of your dashboard. To avoid over-messaging, a guest who was sent a payment reminder in the last 7 days — by you or automatically — isn't sent another one.

You can turn automatic payment reminders off, or pause all automatic emails, in Event Settings → Automatic follow-ups. If you use Fulfillment Batches, reminders follow each order's batch.

Refund decisions are yours as the host, under your event's refund terms. Asoebi Assist does not decide whether a guest qualifies for a refund you approve.

You issue refunds yourself from your Host Portal:

• Open Orders & Payments, choose View details on the guest's order, then “Refund guest”.
• Choose the full amount or enter a partial amount, and add a short reason.
• Review the summary and type REFUND to confirm.

The refund goes back to the guest's original payment method (usually within 5–10 business days) and the guest is emailed. Only you, the host, can issue refunds — collaborators can't.

Good to know:

• The refunded amount is deducted from your available event funds.
• The 5% platform fee on processed guest payments is non-refundable.
• Stripe does not return its original processing fee when a payment is refunded.
• A refund needs enough available event funds to cover it. Asoebi Assist does not advance refunds.

When a refund can't go through, nothing is charged and your portal explains why — for example recent payments are still processing, a payout is on its way, or your payout has already been sent (contact us in that case). Unusually frequent or large refunds are briefly reviewed by Asoebi Assist first.

For a payment error, duplicate charge or suspected fraud, email us and we'll resolve it with Stripe.

You are paid once for your event, after your guest ordering period ends — not after each individual guest payment.

• While ordering is open, guest payments build up in your Stripe balance.
• When ordering closes, Stripe finishes processing the most recent guest payments. This typically takes 2–7 business days (an estimate, not a guarantee).
• Once all your event funds are available and our safety checks pass, Asoebi Assist sends your payout automatically — normally within 1 business day.
• Stripe then gives an expected arrival date for your bank. Banks can occasionally take a little longer.

You receive an email when ordering closes (with your payout amount), when your payout is sent, and when Stripe confirms it has been paid.

Your Host Portal → Payouts shows your payout balance, payout status, the expected payment date when Stripe provides one, and your payout history — live from Stripe, with a Refresh from Stripe button.

Payouts are processed according to your Stripe payout schedule, after guest ordering closes and Stripe has finished processing the payments (typically 2–7 business days, not guaranteed). The time it takes for funds to arrive in your bank may vary.

• Pending — still settling at Stripe; not yet available to pay out.
• Available — settled and ready to be paid out.
• Scheduled — a payout has been created and will be sent.
• In Transit — on its way; it has not necessarily reached your bank.
• Paid — Stripe has confirmed its payout process is complete.
• Failed — your bank didn't accept it; update your bank details in Stripe and it will be retried.

If Stripe hasn't confirmed a date yet, you'll see “Awaiting confirmation from Stripe”. Refunds and disputes reduce the amount available to pay out. For more detail, see the payout sections of this guide and the Payouts tab of your dashboard.

• Guest ordering is still open — guests can still order. Your payout comes after ordering closes.
• Waiting for payments to finish processing — ordering has closed and Stripe is finishing the final guest payments.
• Your payout is ready — your event funds are available and your payout is being sent.
• Your payout has been sent — your payout is on its way to your bank. Your dashboard shows the expected arrival date from Stripe.
• Your payout has arrived — Stripe has confirmed the payout was paid. It can take up to one business day to show in your bank account.
• Your payout is delayed — something needs to be checked first (see below).
• Your payout could not be delivered — your bank did not accept the payout (see below).

No. Your bank details and identity information are entered on Stripe's own pages and kept by Stripe. Asoebi Assist does not store card numbers or bank account details, and never sees your bank login or password.

Yes. Use “Open Stripe Dashboard” on your dashboard and update your bank details in Stripe. Do this before your payout is sent if possible.

From the paid orders only. Each order records exactly which packages, quantities and items the guest paid for, so the totals for fabric, gele, caps and other items come straight from your guests' paid orders.

• Pickup: guests chose a pickup location when ordering. When orders are ready, you or your collaborators email guests their pickup details from Fulfillment & Delivery (tick the guests, or open Manage, then Send Email → Fabric Ready for Pickup). If a guest needs a different pickup location, or wants delivery instead, change it in the guest's details (before the order is handed over).
• Delivery: orders go to the address the guest entered; you or a collaborator can correct it in the guest's details before the order is shipped. Delivery fees vary by location.
• International Tailoring: see the next question.

Guests who choose International Tailoring keep their fabric in the country where it's sourced (for example Nigeria) so it can be tailored there. In Fulfillment & Delivery, choose the International Tailoring filter, then Manage on an order. Each order shows what the guest told us at checkout:

• Pickup — the guest said they don't need help with delivery, so they (or someone collecting for them) pick up the fabric.
• Delivery to tailor — the guest asked for help getting the fabric to their tailor.
• Arrangement Not Confirmed — guests who ordered before checkout asked this question. Some gave their tailor's details, others gave none; giving a tailor's address doesn't mean they asked for delivery. Contact the guest, then choose Confirm Arrangement and pick “They'll collect the fabric” or “Deliver it to their tailor”. It's recorded with your name, can be changed until the fabric is handed over, and doesn't email anyone. Nothing else can be done for that order until it's confirmed.

The Manage panel shows the tailor's name, phone, address, city and country and the guest's notes, wherever the guest gave them. If they gave none, it says “Not provided by the guest”. We never fill in missing details.

For pickups: add a pickup contact in Event Settings → Int'l Tailoring contacts (the name guests will see, the location, a phone number and collection instructions). When the fabric is ready, choose Mark Ready for Pickup, then Send Pickup Details (you'll see the email first and confirm), then Mark Picked Up when it's collected — with who collected it, if it wasn't the guest.

For delivery to a tailor: arrange it with the guest, then choose Mark On the Way to Tailor (optionally with tracking) and Mark Delivered to Tailor. These are separate from pickup statuses, and none of them sends an email.

Missing a tailor's address? Open Manage → Messages → Send Email: it suggests Request Missing Tailor Details, shows you the email and sends it to the guest only. To ask several guests at once, filter International Tailoring + Missing information, tick them (or Select All) and choose Send Email.

An email sent is not the same as picked up or delivered — only you change an order's status, and changing a status never emails anyone. Every email and change is recorded in the order's history.

Yes. When ordering, International Tailoring guests are asked whether they'd like help arranging delivery to their tailor (the answer defaults to No). If they choose Yes, they enter their tailor's details and the order shows “Delivery quote requested”.

It is a request only: there's no charge at checkout and nothing is shipped automatically. Delivery is arranged and quoted separately.

A collaborator is your Guest & Fulfillment Manager — they can run the guest side of your event for you:

• See your guest list: names, email addresses, phone numbers, packages and quantities, delivery or pickup details, notes, and whether each guest has paid, still owes, or was refunded or disputed — but never amounts, totals, fees, payouts, balances or financial reports (those are for you only).
• Correct guest details (name, phone, email, pickup location, delivery address) and keep internal notes about a guest.
• Update each guest's fulfillment status, and send payment reminders and guest notifications (“your asoebi is ready”, pickup details).
• Cancel unpaid orders.
• Help prepare evidence for a guest's payment dispute (text and files). Only the host decides whether to contest or accept.
• Manage pickup locations and whether guests can choose pickup, delivery or both.
• Download the Event Report (without any amounts).
• Manage your guest list and send invitations.
• See your fulfillment batches and send batch emails (only you can create batches or move orders).
• See — but not change — automatic follow-up settings and payment-reminder exclusions.

Collaborators cannot see your bank or Stripe account details, your Payment Summary or your payout; cannot send, pause or change payouts; cannot change prices, packages, fees or your payout account; cannot issue refunds or handle disputes; cannot change your ordering deadline or pause, close or reopen ordering; and cannot add or remove collaborators. These protections are enforced by our system, not just hidden on screen.

Every guest correction, note, fulfillment change, cancellation, reminder, notification and report download is recorded with who did it. The role you choose (Planner, Family, Bridal Party, Coordinator or Other) is a label; all collaborators have the same guest & fulfillment access.

Yes. Your list stays private to you and your Event Team.

• Open Guest List & Invitations in your Host Portal.
• Choose Import CSV file and select a file with each guest's first and last name (or one Name column), email and, optionally, phone. Not sure how to set it up? Choose Download Sample Guest List, replace the example guests with yours in Excel or Google Sheets, and save it as a CSV file.
• Check the preview. Guests are sorted into Ready to Add, Already on Your List and Needs Correction, and each guest who needs a correction shows what's wrong — for example a missing email or one with a typo — and how to fix it.
• Add the guests who are ready. You can correct the others in your file and upload it again later — guests already on your list are recognised, so nobody is added twice.

Importing guests never sends invitations. You choose when to invite them.

You can also add guests one at a time with Add guest.

No. Uploading or adding guests never sends an email — not even automatic follow-ups, which only go to guests you have already invited yourself. Invitations go out only when you send them.

Yes. Tick the guests you want — guests who can't be invited show the reason instead of a checkbox. Before anything is sent you see every name and email, can remove anyone, and confirm. Only those guests are emailed.

Your list shows each guest's real order status — Not ordered, Payment pending, Paid, Refunded or Cancelled — straight from your orders, and it updates by itself. Guests who already ordered or paid can't be sent a purchase invitation or a follow-up.

Guests with a paid order are counted as Interested automatically — you don't need to mark them — and show Already Paid — No Invitation Needed. A paid order takes priority over an earlier No, but their original answer is kept. Unpaid, cancelled, refunded or disputed orders don't count.

If a guest ordered with a different email, you'll see it under Check Guest Matches and can match it yourself.

Guests who ordered but aren't on your list appear under Guests Who Already Ordered. Choose Add Guest for one, or tick several (or Select All Eligible Guests) and choose Add Selected Guests — you'll see a preview first. Guests marked Possible Match have the same name as someone already on your list, so they're never added in bulk. Choose Review Match to see both records side by side, then Match Records (their order is linked to the guest already on your list), Keep Separate (they're added as a separate guest) or Review Later. Adding a guest never changes their order and never sends an invitation, and nobody is added twice.

Yes, if you'd like to. There are two optional follow-ups, both off until you turn them on:

• Follow up with guests who haven't responded — a friendly reminder to guests you invited who haven't answered Yes or No.
• Remind interested guests to place an order — for guests who said Yes but haven't ordered, with a button to order.

Automatic payment reminders for unpaid orders are separate and already on (see below).

Yes. In Automatic follow-ups you can switch off each follow-up, switch off Remind guests to finish paying, or use Pause all automatic emails for this event to stop everything at once. Emails you send yourself still work, and you can turn things back on any time.

Follow-ups stop for them straight away. If the order isn't paid, the payment reminders take over; they stop as soon as the guest pays.

The name you chose as “Name guests will see” — for example ChiChi & Dre, The Okafors or Amaka's 30th Birthday. Guests see it:

• As the sender: “ChiChi & Dre via Asoebi Assist”. The email still comes from Asoebi Assist's address, so it is delivered and verified properly.
• In subject lines, for example “You're Invited! ChiChi & Dre's Wedding Asoebi” or “ChiChi & Dre: Your Asoebi Is Ready!”.
• At the top of the email, for example “ChiChi & Dre would love for you to be part of their wedding celebration!”.

If you haven't chosen a name yet, we use the first names from your wedding details, or your event name.

• Open your Host Portal and choose Event Setup.
• Find Name Guests Will See.
• Type the new name. The preview shows the sender, subject lines and opening line guests will see.
• Tick the confirmation and choose Save.

The new name is used for emails sent from then on. Emails already sent don't change, and nothing is re-sent. Only you (or Asoebi Assist) can change it.

Yes — it's optional. Add it on the event form, or later in Event Settings → Name Guests Will See → Wedding or event hashtag. Type it with or without the # (for example #ChiChiAndDre2027); we tidy the format for you but never make one up. To remove it, clear the box and save.

It appears as a small signature — “Celebrating ChiChi & Dre #ChiChiAndDre2027” — at the bottom of invitations, follow-ups, order confirmations and fulfillment updates. It's left off payment reminders.

• Name and subjects: Event Settings → Name Guests Will See shows the sender, subject lines and opening line.
• Invitations: Guest List & Invitations → Manual invitations → preview the invitation before sending.
• Batch emails: Fulfillment Batches → Email a batch → Preview recipients.
• International Tailoring pickup emails: Fulfillment & Delivery → Manage → Send Pickup Details → preview.

Previewing never sends anything.

Each email provider decides where mail goes, and invitations to many guests often look like a newsletter to Gmail, so they can land in the Promotions tab. We send from a verified address, keep emails simple, and include an unsubscribe link — but no one can guarantee the main inbox.

• Look for emails from “[your name] via Asoebi Assist” (hello@asoebiassist.com).
• Check the Promotions or Spam folder if you don't see it.
• Moving the email to your main inbox, or adding hello@asoebiassist.com to your contacts, helps future emails arrive there.
• We'll never ask for a password or card details by email — payments only happen on the secure checkout page.

• Extend before the deadline: change it yourself in the Event Date section of Event Settings.
• Extend after the deadline: contact us. We can reopen ordering only before any payout has been sent.
• End early: use “Close ordering early” in the Guest Ordering section (host only). This starts your payout process. Only Asoebi Assist can reopen it, and only before any payout has been sent.

If you extend, you can keep orders from before and after your original deadline separate with Fulfillment Batches (optional).

Yes. A fulfillment batch is a group of orders you source, prepare and email separately — for example “Group 1 — orders before my original deadline” and “Group 2 — orders during the extension”. Batches never change an order, its price or its payment.

Batches hold orders, not people: if a guest has two separate orders, each can be in its own group. Extra packages a guest adds to an existing order stay with that order's group.

Yes, if you'd like. Give each batch a date range under Edit (for example Group 1: on or before October 24; Group 2: October 25 to November 15), then turn on Automatic assignment. Each new order goes into the batch that matches the day it was submitted. Ranges can't overlap.

Existing orders are never moved. A new order outside every range stays Not assigned and is flagged so you can place it yourself.

Yes. In Email a batch, choose the batch and what to send (Asoebi is ready, Fabric has arrived, Pickup details, Batch update or Payment reminder). You'll see the exact recipients — and who is left out and why — before you confirm. Orders in other batches are never included.

Once your event has a batch, the event-wide “asoebi is ready” and pickup emails are sent per batch this way, so one group never receives another group's news.

Yes — for example for an order you placed for recordkeeping, a family or complimentary arrangement, or one paid outside the platform.

• Open Orders & Payments and select the guest.
• Under Payment Reminders, choose Exclude from payment reminders and add an optional note.
• To undo it, choose Include in payment reminders again.

This stops every payment reminder for that order — automatic, sent by you, or sent to a batch. Fabric, pickup and other updates still go to the guest. Only you (or Asoebi Assist) can change it; your Event Team can see it.

No. The order, its amount and its payment status stay exactly the same, and it still counts in your totals and CSV. It only stops the reminder emails.