Common Questions
Frequently Asked
Everything you need to know about the Asoebi Assist guest management platform.
What is Asoebi Assist?
Asoebi Assist is a self-service guest management platform for African events, diaspora weddings, and coordinated cultural celebrations. Hosts create a guest portal, guests submit their orders and pay online, and everything is tracked in one organized place.
Additional premium services — including packaging, delivery, fabric sourcing, and day-of coordination — are available through a separate consultation.
What does the guest portal include?
Your guest portal lets guests view your package options, enter their details, choose their selections, and complete payment — all in one flow.
You configure the packages; guests do the rest. No manual chasing required.
Is there a fee to use Asoebi Assist?
A 5% platform fee is applied to each guest transaction. This covers payment processing, Stripe integration, and platform infrastructure.
There are no monthly fees or subscription charges. You only pay when guests pay.
Do guests need an account to submit?
No. Guests access your portal via a unique link and submit their order without creating an account. The process is simple and mobile-friendly.
How does payment work?
Guest payments are processed securely via Stripe checkout. Funds are held and then transferred to your connected Stripe account.
Payouts are released when you trigger them from your dashboard — after you've confirmed fulfillment is underway.
Can guests outside the United States participate?
Yes. Asoebi Assist supports international guest participation for eligible events. Payment method availability may vary depending on your connected payout account setup.
What services do you offer beyond guest management?
Through a separate consultation, we offer packaging support, delivery coordination, fabric sourcing, and day-of coordination services.
These are premium add-ons and are not included in the self-service platform. Book a consultation call to discuss your needs.
How far in advance should I start?
You can set up your event portal at any point before your event. We recommend at least 4–8 weeks before your event date to give guests enough time to submit their orders.
For events requiring packaging, delivery, or sourcing support, additional lead time is beneficial — those services are coordinated separately.
Do you ship internationally?
Delivery coordination is available as a premium add-on through consultation, not included in the self-service platform.
Shipping fees, customs charges, and delivery costs depend on the arrangement agreed upon during the consultation process.