Terms of Service

Asoebi Assist provides a self-service platform that helps event hosts manage asoebi guest submissions, package selections, and guest payments. By using our platform — including submitting an intake form, creating an account, or opening a guest portal — you agree to these terms.

These terms apply to the self-service Guest Management product. Additional services (packaging, delivery, fabric sourcing, day-of coordination) are governed by a separate service agreement entered at the time of engagement.

Package pricing accuracy. You are solely responsible for setting accurate prices for your asoebi packages. Asoebi Assist does not review or validate your pricing. Once guests begin placing orders, pricing may be locked to protect your guests.

Fulfillment and delivery. Unless you have separately contracted Asoebi Assist for packaging, delivery, or fabric sourcing services, you are solely responsible for sourcing, packaging, and delivering asoebi to your guests. Asoebi Assist is not liable for unfulfilled orders or delivery delays.

Accurate information. You are responsible for providing accurate event details, contact information, and guest-facing content (package descriptions, colour themes, guest notes). Misleading information may result in account suspension.

Account security. You are responsible for maintaining the security of your account credentials. Do not share your login with unauthorised persons.

Asoebi Assist charges a 5% platform fee on each guest payment processed through the platform. This fee is deducted from the guest transaction before your payout is calculated.

The 5% platform fee is non-refundable once a guest payment has been processed.

The platform fee covers the Asoebi Assist platform — secure checkout hosting, Stripe integration and platform operations. It does not cover fulfillment, delivery, or any additional services unless separately agreed.

Payment-processing fees.For events set up on or after 5 October 2026, Stripe's payment-processing fee on each guest payment is an expense of your event: the actual fee Stripe charges for that payment is deducted from your share, and Asoebi Assist keeps its full 5% fee. Guests are not charged an additional processing fee. Stripe does not return its processing fee when a payment is refunded or disputed. For events set up before 5 October 2026, Stripe's processing fees are not deducted from your share.

Stripe. All guest payments are processed through Stripe, a third-party payment processor. By connecting a Stripe account, you agree to Stripe's Terms of Service. Asoebi Assist does not store your bank account details, card information, or social security number — all such data is held by Stripe.

Payout timing. Asoebi Assist sends your share after your guest ordering period ends and Stripe has finished processing the guest payments. Arrival times depend on Stripe and your bank, and Asoebi Assist is not liable for delays caused by Stripe, bank processing, or verification requirements.

Refunds.You decide whether a guest receives a refund under your event's refund terms, and you issue it from your Host Portal; Asoebi Assist's platform then processes it through Stripe. Refunds are funded from your event funds and reduce your share; Asoebi Assist does not advance refunds, so a refund can only be processed while your event funds in Stripe cover it. Asoebi Assist's 5% platform fee is non-refundable once a guest payment has been processed, including when you approve a full or partial refund, except where required by law or where the charge resulted from an Asoebi Assist or payment-processing error that Asoebi Assist determines warrants reimbursement. If a refund for your event is made after you have been paid (for example by arrangement with Asoebi Assist), you are responsible for repaying the refunded amount, and Asoebi Assist will contact you to arrange it.

Disputes and chargebacks.If a guest disputes a payment for your event, you are responsible for the disputed amount and Stripe's dispute fee and other dispute-related fees Stripe charges for that dispute (such as fees for responding to it or for an automatic response), at the amounts Stripe actually charges, and the 5% platform fee is not refunded — except where the dispute resulted from an Asoebi Assist or payment-processing error attributable to Asoebi Assist, or where required by law. Before you are paid, your payout is paused and, where it can be done safely, these amounts are recovered from your event funds in your Stripe account (and returned if the dispute is won). If a dispute is lost after you have been paid, you must repay the disputed amount and dispute fee; Asoebi Assist will contact you to arrange it. Asoebi Assist does not automatically debit your bank account and does not deduct amounts owed from future payouts. Asoebi Assist handles the dispute process with Stripe; you provide evidence through your Host Portal and decide whether to contest or accept the dispute, and your evidence is then submitted through Stripe. If no decision is made before the deadline, Stripe may respond automatically on the event's behalf, and any resulting Stripe fee is a dispute-related fee as described above.

Asoebi Assist reserves the right to suspend or restrict access to the platform if we reasonably believe that:

• You are using the platform in violation of these terms
• Your account is involved in fraudulent, misleading, or abusive activity
• There is a risk of financial harm to guests or to the platform

We will make reasonable efforts to notify you before suspending access, except where immediate action is necessary to protect guests or platform integrity.

Asoebi Assist is a software platform. We facilitate the collection of guest orders and the transfer of payments. We are not a party to the transaction between you and your guests regarding asoebi fulfillment.

To the maximum extent permitted by law, Asoebi Assist's total liability to you for any claim arising from use of the platform is limited to the platform fees paid by you in the three months preceding the claim. We are not liable for indirect, consequential, or incidental damages, including lost profits, unfulfilled orders, or guest dissatisfaction.

Services beyond self-service Guest Management — including packaging, delivery, fabric sourcing, and day-of coordination — require a separate consultation and service agreement. Schedule a consultation call →

We may update these terms from time to time. We will notify active clients of material changes by email. Continued use of the platform after notice constitutes acceptance of the updated terms.

Questions about these terms? Contact us at hello@asoebiassist.com